Privacy Policy
Frequently asked questions
Here are some common questions about our company.
We accept returns within 30 days of purchase, provided the flooring is in its original condition and accompanied by the receipt. Refunds will be issued in the original form of payment. Please note that certain items, like discounted or final sale items, may not be eligible for return.
Yes, we offer both physical and digital gift cards in various amounts. Physical gift cards can be purchased in-store or online and shipped to the recipient, while digital gift cards are sent instantly via email. Both types can be used for online and in-store purchases of our flooring products.
We’re committed to providing prompt and effective solutions to ensure your satisfaction with our flooring options.
Absolutely! If a flooring option is out of stock, you can place a special order through our website or by contacting our customer service. We'll keep you updated on the status, and you can choose to have it delivered or collected in-store. Special orders typically take 2-4 weeks to fulfil, depending on availability.